Discovery: Building the Right Thing

What you will learn

Understand the discovery phase

• The value of discovery
• Risks of skipping discovery
• What discovery involves
• When discovery is needed

Define and frame the problem

• Reframe solution requests
• Get to the real problem using the 5 Whys
• Frame the problem through a problem statement

Plan a discovery

• Who needs to be involved: roles and responsibilities
• Set a goal for discovery
• Plan a realistic schedule and timebox activities

Conduct a discovery

• Align your team around a common goal
• Identify unknowns to explore
• Understand research activities commonly used in discovery
• Analyze and synthesize

Share and use discovery findings

• Use mapping techniques to facilitate learning and problem-solving
• Presenting discovery findings
• Creating effective How-Might-We questions for ideation
• Wrapping up discovery effectively before moving to design