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Nielsen Norman Group

Design Critiques: Getting Actionable Feedback

via Nielsen Norman Group

Overview

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Facilitate effective critiques that uncover key user needs, reduce rework, and turn input into clear design direction. Run critiques that lead to impactful design improvements. Facilitate inclusive, balanced critiques. Turn scattered feedback into a clear plan of action.

Syllabus

Course Curriculum

The Power of Design Critiques (3 Lessons, 32 min)

  • Course Overview & Downloads
  • What Are Design Critiques and Why Do They Matter?
  • When to Critique

Plan with Purpose (6 Lessons, 50 min)

  • Choose the Right Format
  • Invite the Right People
  • Plan the Agenda
  • Choose the Right Tools
  • Anticipate Conflict
  • Lessons From a Tough Critique

Frame and Scope Your Critique (4 Lessons, 46 min)

  • Scope the Critique
  • Provide Adequate Context
  • Prepare Discussion Guides
  • Set Feedback Guidelines

Facilitate a Design Critique (3 Lessons, 36 min)

  • Manage Your Time
  • Encourage Participation
  • Redirect Unhelpful Feedback

Respond to Feedback (4 Lessons, 40 min)

  • Collect and Make Sense of Feedback
  • Prioritize and Act on Feedback
  • Iterate and Follow-up with the Group
  • Schedule Critiques on a Regular Cadence

Conclusion (2 Lessons, 6 min)

  • Putting It All Together
  • Final Thoughts

Taught by

Rachel Krause

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