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LinkedIn Learning

Providing Legendary Customer Service

via LinkedIn Learning

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Overview

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Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.

Syllabus

Introduction
  • Build loyalty through happy customers
1. Serving Your Customers
  • What is customer service?
  • Understanding customer satisfaction
  • Empowerment for employees
  • The five needs of every customer
  • Players and trainers
  • Customer attributes
  • Cost of losing a customer
2. Managing Perceptions and Expectations
  • Barriers to excellent customer service
  • The power of perceptions
  • Understanding expectations
  • Levels of expectations
  • Scope of influence
  • Reputation management
  • Exceeding customer's expectations
3. Values and Ethics in Customer Service
  • Keys to credibility
  • Importance of values
  • Ethics in customer service
  • Personal purpose statement
  • What do customers want now?
Conclusion
  • Taking action for customers

Taught by

Elaine Harris and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 1536 ratings

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