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LinkedIn Learning

Learning ITIL®

via LinkedIn Learning

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Overview

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Learn the basics of the Information Technology Infrastructure Library (ITIL) and IT service management.

Syllabus

Introduction
  • ITIL® unveiled: A journey begins
  • Stand apart with ITIL® knowledge and certification
  • What you should know
  • Why learn ITIL® v3 when ITIL® 4 has been released?
1. Service Management and ITIL®
  • Why learn key ITIL® service management concepts?
  • Key concepts of services
  • Key concepts of IT service management (ITSM)
  • ITIL® in a nutshell: What's unique
  • How ITIL® fits in and why ITIL® 4
  • What ITIL® means for your organization
2. Learning ITIL® v3 Basic Concepts
  • Why learn key ITIL® V3 concepts?
  • Services, ITSM, the four Ps, and the service life cycle
  • Terminology, key principles, and models
  • ITIL® v3 service strategy processes
  • ITIL® v3 service design processes
  • ITIL® v3 service transition processes
  • ITIL® v3 service operation processes
  • ITIL® v3 service operation functions
  • ITIL® v3 continual improvement process
  • ITIL® v3 roles, technology, and architecture
  • ITIL® v3 certification scheme
3. ITIL® v4
  • Why learn key ITIL® 4 concepts?
  • Why ITIL® 4?
  • What to look for in ITIL® 4
  • What's different in ITIL® 4 Foundation: Part 1
  • What's different in ITIL® 4 Foundation: Part 2
  • ITIL® 4 vs v3: Practices versus processes
  • ITIL® 4: Service management four dimensions
  • ITIL® 4: Service value system
  • ITIL® 4: Service value chain
  • ITIL® 4: Guiding principles
  • ITIL® 4: 15 practices covered at the Foundation level, part 1
  • ITIL® 4: 15 practices covered at the Foundation level, part 2
  • ITIL® 4: Terminology and model
  • ITIL® 4 certification scheme
Conclusion
  • Preparing to pass the exam
  • What the ITIL® exam is like
  • ITIL® exam-taking strategies
  • What to look for in ITIL® training
  • Next steps on your ITIL® journey

Taught by

David Pultorak

Reviews

4.7 rating at LinkedIn Learning based on 1685 ratings

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