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LinkedIn Learning

Empathy at Work

via LinkedIn Learning

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Overview

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Explore the essential role of empathy in today’s workplace through meaningful connections, emotional intelligence, and creating inclusive cultures.

Syllabus

Introduction
  • Why empathy?
1. Understanding Empathy and Its Impact
  • Types of empathy
  • Empathy as a professional strength
  • Empathy for stronger collaboration and leadership
  • Empathy for inclusive cultures
2. Developing Empathy
  • Building self-awareness and emotional regulation
  • Verbal and non-verbal empathetic communication
  • Overcoming barriers to empathy
  • Empathy in diverse workplaces
  • Everyday empathy
3. Applying Empathy
  • Empathic feedback and conflict management
  • Empathy in remote and hybrid work
  • Empathy in customer and client interactions
  • Empathy and boundaries
Conclusion
  • Practice empathy every day

Taught by

Carolyn Goerner

Reviews

4.7 rating at LinkedIn Learning based on 357 ratings

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