Coursera Plus Annual is 40% Off — Ends July 13.

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Communicating in Times of Change

via LinkedIn Learning

Write review
DataCamp Ad

Power BI Fundamentals - Create visualizations and dashboards from scratch

Learn More → Noble Desktop Ad

NY State-Licensed Certificates in Design, Coding & AI — Online

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Get the tools you need to strategize your communication efforts, craft the change communication message, manage difficult questions, overcome resistance, and more.

Syllabus

Introduction
  • Communicating change
  • Course overview
1. Why Communication in Times of Change Matters
  • Impact of change communication
  • Successful change communication
2. Strategize Your Communication Efforts
  • Identify your audience
  • Determine when to communicate change
  • Determine how to communicate change
  • What to communicate during times of change
3. Crafting the Change Communication Message
  • Frame your communication message
  • Five questions people have in times of change
4. Understanding the People Being Asked to Change
  • Managing difficult questions
  • Reasons people resist
  • Empathize with others
5. Overcoming Resistance
  • Communicating honestly in times of change
  • Communicating with stories
  • Positive feedback
Conclusion
  • Change communication guide and resources

Taught by

Brenda Bailey-Hughes and Tatiana Kolovou

Reviews

4.6 rating at LinkedIn Learning based on 1965 ratings

Start your review of Communicating in Times of Change

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.