You'll segment markets, build customer personas, and select research methods that yield actionable insight. You'll combine demographic, psychographic, behavioral, primary, and secondary evidence to sharpen marketing decisions.
Overview
Syllabus
- Unit 1: Segmenting for Focus
- Targeting Segments for Marketing Success
- Scoring Segments Against Viability Criteria
- Defending a Focused Target Segment
- Unit 2: Profiling Customer Segments
- Defining Base Segments Through Demographics
- Uncovering Psychographics With Data
- Surfacing the Most Actionable Sub Segment
- Unit 3: Building Actionable Customer Personas
- Personas From Abstract Segments
- Synthesizing One Persona From Conflicting Signals
- Designing an Actionable Customer Persona
- Unit 4: Conducting Market Research
- Classifying Primary and Secondary Research
- Running a Clean Discovery Interview
- Weighing Secondary Sources Against Interview Hypotheses