Knowledge Management Courses and Certifications

All You Need to Know About ITSM Processes In ServiceNow

1045 ratings at Udemy

Discover the core ITSM processes in ServiceNow, from incident management to knowledge bases, starting with the basics and progressing through key functionalities.

• Udemy
• 3 hours 32 minutes
• Self-Paced
• Paid Course

Serverless Agentic Workflows with Amazon Bedrock

Master building secure, scalable AI customer service agents using Amazon Bedrock's serverless architecture. Create agents with guardrails, integrate CRM systems, and implement automated workflows for real-world support scenarios.

• Coursera
• 1 hour 3 minutes
• Self-Paced
• Paid Course

Coursera

Obsidian for Beginners: Journal and Track Tasks

Master Obsidian's daily notes feature for efficient journaling, task tracking, and project management through hands-on practice as a Marketing Manager, using plugins and collaborative tools to enhance productivity.

• Coursera
• 1 hour 40 minutes
• Self-Paced
• Paid Course

Computer Science 102: Fundamentals of Information Technology

Comprehensive overview of IT fundamentals, covering hardware, software, databases, networks, AI, and cybersecurity. Ideal for beginners seeking a solid foundation in computer science.

• Study.com
• 16 hours 24 minutes
• Self-Paced
• Paid Course

Business 303: Management Information Systems

Comprehensive exploration of MIS concepts, from hardware and software to data management, networks, and e-commerce, with a focus on business applications and ethical considerations.

• Study.com
• 19 hours 20 minutes
• Self-Paced
• Paid Course

Coursera Career Certificate

Confluence Mastery with AI Integration Essentials

Master Confluence for IT management, covering automation, AI integration, security, collaboration, and reporting through hands-on projects like knowledge bases, dashboards, and automation pipelines.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Packt

Digital Note-Making for Creative Thinking with Obsidian

Unlock the power of digital note-making with Obsidian to build a knowledge garden that connects ideas, enhances creativity, and transforms how you think and organize information.

• Coursera
• 8 hours 52 minutes
• Self-Paced
• Paid Course

Generative AI in Support and Maintenance Training

Discover how generative AI transforms software maintenance through automated bug fixing, log analysis, and repetitive task automation for enhanced efficiency and reliability.

• Coursera
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Coursera

Enhancing Obsidian: Project Management with plugins

Master Obsidian's project management capabilities through plugins, from collaborative vault sharing to task tracking, visual planning with Excalidraw, and efficient team coordination using Kanban and Dataview.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Packt

AI for Leaders: Master ChatGPT, Google NotebookLM & Growth

Master AI tools like ChatGPT and Google NotebookLM to drive smarter decisions, streamline operations, and unlock growth—no technical background required.

• Coursera
• 11 hours
• Self-Paced
• Paid Course

Coursera

Explore AI Features

Discover how AI is embedded in Confluence, from content suggestions to auto-summaries, and apply these features hands-on to streamline documentation and coach teams effectively.

• Coursera
• 2 hours 2 minutes
• Self-Paced
• Paid Course

Coursera

Platform Fundamentals

Master Confluence skills for navigating, creating, and organizing content, formatting pages, applying labels, designing spaces, and optimizing performance settings for better usability.

• Coursera
• 9 hours
• Self-Paced
• Paid Course

Coursera Career Certificate

Confluence Essentials: Pages, Navigation & Collaboration

Master Confluence for professional documentation—learn page formatting, collaboration tools, access controls, and tagging strategies to build scalable knowledge systems teams actually use.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 10 courses

Coursera Career Certificate

Confluence Administration, Security & Space Configuration

Master Confluence administration by securing deployments, configuring spaces, managing users, and implementing enterprise-grade security with SAML SSO, MFA, and compliance frameworks like GDPR and ISO 27001.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 11 courses

Chartered Global Management Accountant (CGMA): Exam Prep & Study Guide

Comprehensive review of strategic management, financial analysis, risk management, and corporate governance for aspiring Chartered Global Management Accountants.

• Study.com
• 18 hours
• Self-Paced
• Paid Course