Customer Engagement Courses and Certifications

Human Capital: Strategic HR and Managing Talent

Master strategic HR practices and talent management frameworks to transform organizational success through effective human capital development and modern workforce solutions.

• Coursera
• 8 hours 49 minutes
• Self-Paced
• Paid Course

Reigniting Employee Engagement

Discover strategies to boost employee engagement using three interactive levers: care, confidence, and comparisons. Learn practical tools to enhance workplace satisfaction and productivity.

• Coursera
• 14 hours 39 minutes
• Self-Paced
• Paid Course

Career Certificate

Leadership for Healthcare Professionals

Master essential leadership skills for healthcare professionals, focusing on strategic planning, innovation, and quality improvement to enhance patient care and drive organizational success in complex healthcare environments.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Healthcare Strategy and Innovation

Master strategic planning, innovation, and informatics in healthcare with tools for organizational success, including SWOT analysis, balanced scorecards, and health informatics principles to implement cutting-edge innovations.

• Coursera
• 15 hours 55 minutes
• Self-Paced
• Paid Course

From Idea to Startup

783 ratings at Coursera

Practical tools for transforming ideas into valuable products or services. Learn to assess ideas, build strategies, create business plans, and gain insights from successful entrepreneurs through interviews.

• Coursera
• 20 hours 57 minutes
• Self-Paced
• Paid Course

Business Analyst Certificate (Live Online)

749 ratings at CourseHorse

Launch your career as a business analyst with hands-on training in Excel, PowerPoint, SQL, and Tableau at NYIM Training.

• CourseHorse
• 91 hours
• Self-Paced
• $2,995.00

Advanced Business Writing (Live Online)

749 ratings at CourseHorse

Strengthen your craft for producing complex, persuasive business documents in NYIM Training's Advanced Business Writing course.

• CourseHorse
• 7 hours
• Self-Paced
• $325.00

Career Certificate

Patient Safety

Develop a systems approach to enhance patient safety and quality in healthcare, focusing on culture, teamwork, and process improvement methodologies for sustainable, measurable outcomes.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 7 courses

Culminating Project in Health Informatics

Develop a comprehensive health informatics intervention plan, showcasing new skills in data analysis, needs assessment, and implementation strategies for real-world healthcare challenges.

• Coursera
• 14 hours 26 minutes
• Self-Paced
• Paid Course

IELTS Listening and Speaking Sections Skills Mastery

1 rating

The lessons in this course will improve your overall skills in both listening and speaking, and they will prepare you for every type of question in these sections of the test, increasing your chances of getting your target band scores.

• Coursera
• 6 hours
• Self-Paced
• Paid Course

Advanced Communication Strategies

Enhance communication skills for complex technical and business settings. Master conflict resolution, ethical messaging, negotiation, and storytelling to drive organizational success and leadership effectiveness.

• Coursera
• 21 hours 49 minutes
• Self-Paced
• Paid Course

Career Certificate

Leading Technical Organizations

Master advanced leadership skills for technical environments, from foundational theories to strategic planning and inclusive practices, culminating in a 10-year professional development roadmap.

• Coursera
• 12 weeks, 5 hours/week
• Self-Paced
• Paid Course
• 3 courses

Strategic and Inclusive Leadership

Master inclusive leadership strategies and crisis management while developing your unique leadership profile to drive organizational success and foster high-performing, diverse teams.

• Coursera
• 20 hours 29 minutes
• Self-Paced
• Paid Course

Leadership in Action and Planning

Master strategic planning, change leadership, and coalition-building techniques to drive organizational success and develop a comprehensive 10-year roadmap for professional growth and influence.

• Coursera
• 6 hours 59 minutes
• Self-Paced
• Paid Course

Career Success Project

1 rating

Apply career skills to a real-world project, demonstrating readiness through critical thinking, problem-solving, and effective communication. Develop a SWOT analysis and propose solutions for organizational challenges.

• Coursera
• 4 hours 30 minutes
• Self-Paced
• Paid Course