Customer Relationship Management Courses and Certifications

Purchase Orders Made Easy: Practical Skills for Procurement Success (Live Online)

177 ratings at CourseHorse

Master the art of creating impeccable purchase orders in this essential course for interior designers.

• CourseHorse
• 2 hours
• Self-Paced
• $150.00

A Beginners Guide To Telecom BSS/OSS for Mobile Networks

2147 ratings at Udemy

BSS/OSS process flow, Charging & Billing in 2G, 3G, 4G & 5G Networks, Interconnect Billing, eTOM Flows, eTOM & ITIL, NOC

• Udemy
• 3 hours 31 minutes
• Self-Paced
• Paid Course

HubSpot for Beginners – Master the Basics in a Few Hours

2082 ratings at Udemy

2026 UPDATE! - Learn HubSpot from scratch with a certified HubSpot consultant – CRM, marketing basics & AI features

• Udemy
• 7 hours 27 minutes
• Self-Paced
• Paid Course

Mastering Salesforce AI: Agentforce and Prompt Templates

2071 ratings at Udemy

Complete Guide to Agentforce, AgentScript, AI Agents & Prompt Templates | Prepare for the Agentforce Specialist Exam

• Udemy
• 22 hours 12 minutes
• Self-Paced
• Paid Course

Marketing Strategy

143 ratings at Coursera

Comprehensive MBA-level marketing strategy course covering core concepts, customer relationships, branding, value creation, communication, and global marketing. Emphasizes practical application and modern marketing challenges.

• Coursera
• 2 days 5 hours 33 minutes
• Self-Paced
• Paid Course

MBA: Retail business, Merchandising, and E-commerce (2026)

1726 ratings at Udemy

Build and grow your own retail business and e-commerce.

• Udemy
• 11 hours 36 minutes
• Self-Paced
• Paid Course

Introduction to Consulting

1690 ratings at Udemy

Want to become a consultant? Designed by an experienced industry professional who is also an award winning professor

• Udemy
• 4 hours 14 minutes
• Self-Paced
• Paid Course

Tutorials Point

Salesforce

1 rating

Comprehensive Salesforce training covering organization setup, architecture, apps, objects, data management, Apex programming, Visual Force, and deployment strategies.

• YouTube
• 3 hours 30 minutes
• Self-Paced
• Free Video

Career Certificate

Inteligência Artificial Aplicada ao CRM

105 ratings at Coursera

Aprenda a integrar IA na gestão de relacionamento com clientes, explorando CRM, ciência de dados e ferramentas como R para criar experiências personalizadas e impulsionar o engajamento da marca.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Steli's Essential Guide to Negotiation Hacks

1515 ratings at Udemy

Master your negotiation skills using several sales hacks. Taught by Silicon Valley's most prominent Sales Hustler.

• Udemy
• 1 hour 38 minutes
• Self-Paced
• Free Online Course

Coursera

Improving Customer Retention

87 ratings at Coursera

Learn strategies to transform customers into loyal advocates through effective retention practices, loyalty programs, and data-driven marketing techniques. Enhance customer satisfaction and brand loyalty.

• Coursera
• 2 hours 3 minutes
• Self-Paced
• Paid Course

EDUCBA Career Certificate

TQM Excellence: Lean Six Sigma & Quality Systems

86 ratings at Coursera

Master TQM, Lean Six Sigma methodologies through practical applications, SPC tools, DMAIC processes, and Kaizen techniques to reduce errors and lead sustainable quality initiatives.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Software Product Management

Master Agile software management, lead development teams, and interact with clients. Practice real-world scenarios in a capstone project to become a proficient Software Product Manager.

• Coursera
• 26 weeks, 3 hours a week
• Self-Paced
• Paid Course
• 6 courses

Goodwill

Client Intake, Assessments, Skill Analysis and Planning

84 ratings at Coursera

Equip yourself with skills to recruit, assess, and guide individuals towards fulfilling careers. Learn intake processes, skill analysis, and action planning to help clients overcome barriers and achieve their goals.

• Coursera
• 19 hours 6 minutes
• Self-Paced
• Paid Course

Foundations of Information Systems for Business

71 ratings at Coursera

This course introduces foundational concepts in business information systems. It presents essential components of data systems, how data systems are used in business, and the roles and responsibilities of people who work within information systems.

• Coursera
• 19 hours 46 minutes
• Self-Paced
• Paid Course