Microsoft Courses

Career Certificate

Microsoft Secure & Scalable API Development with .NET

Master secure, scalable API development with .NET—covering ASP.NET Core, JWT authentication, caching, load balancing, and performance optimization for real-world back-end engineering.

• Coursera
• Self-Paced
• Paid Course
• 3 courses

Career Certificate

Microsoft Foundations of Cybersecurity, Networking, and Cloud Systems

Explore foundational skills in cybersecurity, networking, and cloud computing, covering Microsoft Azure, threat mitigation, IP addressing, and enterprise systems to launch a career in IT support or cloud operations.

• Coursera
• Self-Paced
• Paid Course
• 3 courses

Career Certificate

Microsoft HR Manager

Unlock HR leadership potential using Microsoft tools—build Power BI dashboards, automate workflows, apply AI insights, and develop coaching skills across five hands-on courses.

• Coursera
• Self-Paced
• Paid Course
• 6 courses

Problem & Conflict Resolution

Master conflict resolution using structured frameworks, AI tools, and the 5-Whys method to diagnose service breakdowns, analyze complaints, and design sustainable customer resolution strategies.

• Coursera
• 10 weeks, 1 hour a week
• Self-Paced
• Paid Course

Python Programming Fundamentals

Master Python fundamentals—syntax, data structures, control flow, debugging, and version control with Git—to write clean scripts and build a professional GitHub portfolio for entry-level developer roles.

• Coursera
• 6 weeks, 4 hours a week
• Self-Paced
• Paid Course

Service Operations Management

Master service operations by managing ticket routing, SLA performance, vendor selection, and refund compliance using CRM systems and data-driven frameworks to streamline workflows and ensure policy-aligned delivery.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Team Effectiveness

Strengthen team collaboration in customer service by mastering shift handoffs, peer feedback, performance reporting, and onboarding using CRM data, dashboards, and AI-assisted tools.

• Coursera
• 9 weeks, 1 hour a week
• Self-Paced
• Paid Course

Career Certificate

Microsoft Customer Service (with AI)

Master AI-powered customer service using Microsoft Dynamics 365, Power BI, and chatbots to deliver personalized experiences, analyze data, and prepare for roles in modern customer operations.

• Coursera
• Self-Paced
• Paid Course
• 7 courses

AI-Enhanced Prospecting and Sales Techniques

Discover advanced AI-powered sales methodologies to transform prospecting, lead generation, and customer engagement using Microsoft tools for competitive advantage.

• Coursera
• 21 hours 31 minutes
• Self-Paced
• Paid Course

AI-Driven Insights, Validation and Scenario Modeling

Master AI-driven financial analysis using Power BI, Excel, and Microsoft Copilot to validate insights, detect anomalies, build scenario models, and communicate strategic recommendations to executive stakeholders.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

MLOps and responsible AI practices

Master MLOps and responsible AI practices on Azure, implementing CI/CD pipelines, monitoring, and ethical frameworks for production-ready generative models.

• Coursera
• 21 hours 50 minutes
• Self-Paced
• Paid Course

Microsoft Fabric: Data Governance, Security, and Analytics

Unlock comprehensive data governance, security, and real-time analytics in Microsoft Fabric with hands-on implementation of Purview, EventStreams, and enterprise security controls.

• Coursera
• 1 day 28 minutes
• Self-Paced
• Paid Course

Process Modeling

Master advanced diagram design in Microsoft Visio using themes, Smart Shapes, BPMN standards, and alignment tools to create polished, stakeholder-ready process models.

• Coursera
• 12 weeks, 1 hour a week
• Self-Paced
• Paid Course

Start Your Business Diagramming & Visualization Career

Unlock career opportunities in business analysis by building a professional portfolio, mastering job search strategies, and preparing for interviews in Business Analyst and Process Analyst roles using Microsoft Visio skills.

• Coursera
• 32 minutes
• Self-Paced
• Paid Course

Career Certificate

Microsoft Visio Workflow Design and Automation

Master workflow design and automation using Microsoft Visio, Excel, Power Automate, and Power BI to build data-linked diagrams, BPMN models, and portfolio-ready process optimization artifacts.

• Coursera
• Self-Paced
• Paid Course
• 6 courses