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Learn practical voice agent engineering strategies from a staff engineer at SuperDial, where millions of healthcare phone calls are automated using AI. Discover why realistic voices and natural interruption handling aren't the key differentiators in voice AI applications, and understand how focusing on conversation design leads to more reliable and effective voice agents. Explore the current Voice AI stack landscape, including the impact of voice-to-voice models like OpenAI's Realtime API, while understanding when to choose traditional STT/LLM/TTS sequenced approaches over cutting-edge solutions. Gain insights into building voice agents that can navigate complex phone trees, conduct sensitive healthcare conversations, and learn from human examples using open source Voice AI orchestration tools. Master techniques for navigating the Voice AI vendor landscape, avoiding common scaling pitfalls, and designing conversations that deliver real business value in production environments.
