Explore the importance of AI-powered conversational agents in digital strategy through this 31-minute conference talk from the Toronto Machine Learning Series. Gain insights from Julien Crowe, Senior Director of Artificial Intelligence, as he discusses the accelerated changes in client-financial institution interactions. Learn how conversational AI has become a crucial capability for retail banking success, addressing clients' expectations for remote, fast, consistent, and flexible care. Benefit from Crowe's extensive experience in information technology, artificial intelligence, and digital intelligence across various sectors, including healthcare and finance.