The Metrics You Should Use but Probably Don't - Navigating Uncertainty in Knowledge Work

Explore new ways to visualize team reliability and delivery variability using existing data in this 43-minute conference talk from YOW! 2018. Learn to articulate trade-offs, predict outcomes, and describe their likelihood when navigating the uncertainty of knowledge work. Discover tools to chart a reasonable course through inherent ambiguity without relying solely on gut feelings or laborious estimates. Gain insights into metrics that can help validate concerns about project trajectories and improve team performance forecasting.