What Is Incident Severity, but a Lie Agreed Upon? - Rethinking Incident Classification

Explore the complexities and misconceptions surrounding incident severity in this 35-minute conference talk from SREcon24 Americas. Delve into the challenges of determining and applying incident severity levels within organizations, questioning common practices and assumptions. Learn how to critically evaluate your current severity framework, address ambiguities in classification, and develop a more effective approach tailored to your organization's needs. Gain insights on streamlining incident response processes and improving overall incident management strategies.