An Organizational Response to Incidents - Designing for Smooth Coordination

Explore the dynamics of effective incident response in high-tempo, large-scale software environments through this 46-minute conference talk from SREcon23 Americas. Delve into the often-overlooked role of "followers" in incident management and discover how to enhance overall team performance. Learn about the characteristics of good "followship" and the organizational preconditions that facilitate smooth coordination during both routine and large-scale software outages. Gain practical tactics and strategies for improving communication, coordination, and collaboration within teams and across organizational boundaries. Acquire valuable insights on structuring incident management functions and implementing effective strategies for your next outage response.