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Explore how evaluation methodologies from autonomous vehicles can revolutionize the reliability of conversational AI systems in this 20-minute conference talk. Learn from Brooke Hopkins, founder of Coval and former Waymo evaluation systems engineer, as she draws parallels between the reliability challenges facing voice and chat AI deployment today and those confronted by the autonomous vehicle industry years ago. Discover how systematic testing infrastructure developed for self-driving cars can be adapted to create autonomous, self-improving evaluation systems for conversational agents. Gain insights into building enterprise-grade reliability platforms for conversational AI and understand why robust testing frameworks serve as both technical requirements and competitive advantages in the rapidly evolving AI landscape. The presentation combines practical experience from both physical and digital AI domains to demonstrate scalable approaches for AI evaluation infrastructure.
