Watch a 46-minute Microsoft Ignite conference session exploring how telecommunications companies can transform customer experience challenges into growth opportunities through AI-powered solutions. Learn how the joint Amdocs and Microsoft Customer Engagement Platform enables telecoms to reduce operational costs, enhance efficiency, and deliver personalized customer experiences. Through live demonstrations and customer case studies, speakers Rick Lievano, Mustafa Oyumi, Lionel Schonberg, and Liliana Schwartz-Brunner showcase practical applications for improving operational efficiency, strengthening customer engagement, and driving business growth in the telecommunications industry.