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Explore how Databricks revolutionized its internal sales operations by building and deploying a GenAI agent entirely on its own platform to serve over 4,000 sellers in this 33-minute conference talk. Learn how the company automated sales tasks, streamlined data retrieval, and enabled conversational AI capabilities by leveraging the AgentEval framework, AI Bricks, and Model Serving to process both structured and unstructured data. Discover the technical architecture that enables secure integration across multiple data sources including Salesforce, Google Drive, and Glean through OAuth authentication, while unlocking deep sales insights from diverse data types. Watch a live demonstration of the GenAI agent in action and examine the business impact achieved through this implementation. Gain insights into agent development methodologies, evaluation strategies, and deployment considerations that provide a practical blueprint for implementing secure, scalable GenAI agents in large enterprise environments. Understand how to transform sales experiences through intelligent automation while maintaining data security and system scalability across complex organizational data landscapes.
