Discover how to transform customer insights into exceptional service experiences through this AWS re:Invent 2025 conference session. Learn from Traeger Grills' implementation of AI-powered Amazon Connect to drive automation and enable agents and supervisors to focus on the human aspects of customer service. Explore how agentic AI capabilities within Amazon Connect can streamline contact center workflows and automate routine actions while maintaining service quality. Gain insights into leveraging artificial intelligence to accelerate contact center agent productivity and enhance overall customer service operations through real-world case studies and practical implementation strategies.