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Explore how AI-powered voice communications are transforming financial services through this 20-minute conference talk from AWS re:Invent 2025. Discover how Amazon Nova Sonic's advanced speech-to-speech capabilities and flexible knowledge base architecture, built on powerful AI foundational models, address the growing demands for digital automation while enhancing customer value in the financial sector. Learn about innovative use cases across banking, mortgage, and wealth management sectors, featuring Vonage's integration of Nova Sonic AI Agents into contact center self-service systems, mobile applications, web experiences, video sessions, and API-powered customer experience solutions. Understand how financial services organizations can leverage sophisticated AI technologies to overcome traditional challenges in speech and self-service technologies while meeting increasing business automation requirements. Gain insights into the practical implementation of AI agents across various customer touchpoints and discover how these technologies are reshaping customer interactions in the financial services industry.
