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Explore how government agencies can leverage AWS cloud services to transform healthcare coverage operations through data-driven solutions in this 49-minute conference talk from AWS re:Invent 2025. Discover Covered California's implementation of AWS technologies to serve nearly 14 million residents, focusing on identity verification using AI/ML, automated call center operations with agentic technologies, and data pipeline construction to identify citizens at risk of losing healthcare coverage. Learn practical architectures and automation approaches using Amazon Aurora PostgreSQL, Databricks on AWS, Amazon Connect, and AI/ML services to convert complex, regulated datasets into actionable insights. Gain insights into lessons learned and best practices for government leaders seeking to unlock data as an enabler of secure, citizen-focused innovation while maintaining compliance with regulatory requirements.
