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Keep Customers Happy with Service Cloud for Salesforce Classic

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Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
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Discover how Service Cloud helps you deliver personalized service to your ... customers.
  • Use Experience Cloud to connect with your customers and partners.
  • Learn how search works in Salesforce Knowledge and customize your org for better results.

Syllabus

  • Experience Cloud Basics
    • Get Started with Experience Cloud
    • Engage with Your Customers
    • Engage with Your Partners
  • Knowledge Search Basics
    • Search in Salesforce Knowledge
    • Choose the Best Search Options
    • Set Up Search Customizations
    • Make Better Decisions with Analytics

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