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Chatbots in the Call Center: AWS Lex and Connect

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Overview

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Tired of listening for which number to press when you call for something? So are your users. In this course, Chatbots in the Call Center: AWS Lex and Connect, you will gain the ability to build a speech-enabled cloud call center. First, you will learn about AWS Connect. Next, you will discover AWS Lex. Finally, you will explore how to integrate Lex into Connect. When you're finished with this course, you will have the skills and knowledge of chatbots and call centers needed to have your very own call center with a phone number that you can call to try it out live.

Syllabus

  • Course Overview 1min
  • Building Your Call Center with AWS Connect 11mins
  • Building Your Chatbot with AWS Lex 4mins
  • Integrating Your Chatbot with Connect 8mins

Taught by

Craig Golightly

Reviews

4.0 rating, based on 1 Class Central review

4.8 rating at Pluralsight based on 20 ratings

Start your review of Chatbots in the Call Center: AWS Lex and Connect

  • Profile image for MARCY QUIAMZON TVL-TOURISM 12
    MARCY QUIAMZON TVL-TOURISM 12
    Everything was good, it's a little bit hard for someone who's not fluent in English speaking. Overall,, it was good

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