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LinkedIn Learning

Working with Difficult People

via LinkedIn Learning

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Overview

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Learn effective ways to communicate and collaborate with people you find challenging to work with.

Syllabus

Introduction
  • The inconvenient truths of working with difficult people
1. Understanding Difficult People
  • Distinguish the behavior from the person
  • Understand levels of difficult behavior
  • Are you the difficult person?
2. Types of Difficult Behavior and How to Respond
  • Responding to bad habits at work
  • Responding to mental health struggles
  • Responding to absent behavior
  • Responding to negative behavior
  • Responding to controlling or competitive behavior
  • Responding to passive-aggressive behavior
  • Responding to narcissistic behavior
  • Responding to aggressive behavior
3. When the Difficult Person Is Your Boss
  • When the difficult person is your boss
  • Dealing with micromanaging behavior
4. Things to Remember When Responding to Difficult Behavior
  • Preventing difficult behavior
  • Tips for confronting difficult behavior
  • Using a flowchart to decide how to respond
Conclusion
  • Why did you take this course?

Taught by

Chris Croft

Reviews

4.7 rating at LinkedIn Learning based on 1947 ratings

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