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Windows 11 for IT Support: Troubleshooting Basics (2022)

via LinkedIn Learning

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Details

Provider

LinkedIn Learning
Pricing

Free Trial Available
Languages

English
Certificate

Certificate Available
Effort

2 hours 6 minutes
Sessions

Self-Paced
Level

Beginner

Found in

Coursera

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This course offers a comprehensive look at the most common IT fixes for Windows 11, as well as the techniques and tools to use along the way.

Syllabus

Introduction

Basic Windows troubleshooting for IT
What you should know

1. An Introduction to Troubleshooting

Rules for troubleshooting Windows 11

2. The Most Common Fixes

Booting into Safe Mode
Resetting Windows
Restoring Windows
Running Windows Update
Removing a buggy update

3. Troubleshooting Tools

Working with the Reliability Monitor
Using the Steps Recorder
Using the Security and Maintenance Console
Working with troubleshooters
Cleaning up the hard disk
An introduction to the Event Viewer
An introduction to performance monitoring
What is slowing down the system?

4. Fixing Boot Problems

Fixing boot problems
Windows startup

5. Remote Troubleshooting

Using Remote Assistance
Configuring the Remote Desktop Protocol client
Establishing a remote desktop session

6. Troubleshooting Applications

Reinstalling a Windows Store application
Reinstalling a Win32 application
Repairing a Win32 application
Fixing an application compatibility problem

Conclusion

Continuing with Windows 11

Taught by

Ed Liberman

Reviews

4.8 rating at LinkedIn Learning based on 475 ratings

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