Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Using Customer Surveys to Improve Service

via LinkedIn Learning

Write review
TrainSec Ad

Learn EDR Internals: Research & Development From The Masters

Learn More → Noble Desktop Ad

Live Online Classes in Design, Coding & AI — Small Classes, Free Retakes

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

Syllabus

Introduction
  • Welcome
  • Getting the most out of this course
  • Understanding survey limitations
1. Designing Surveys
  • Establishing a survey goal
  • Exploring survey types
  • Searching for survey alternatives
  • Choosing a delivery method
  • Increasing response rates
2. Writing Survey Questions
  • Evaluating question types
  • Reducing the number of questions
  • Creating scaled questions
  • Writing effective questions
3. Analyzing Survey Data
  • Using analysis to gain insight
  • Drilling down to find answers
  • Conducting text analysis
Conclusion
  • Using insight to improve service
  • Avoiding common pitfalls
  • Next steps

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 356 ratings

Start your review of Using Customer Surveys to Improve Service

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.