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LinkedIn Learning

Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

via LinkedIn Learning

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Explore a novel approach to service design. See why providing great customer experience must be a strategic choice woven into the fabric of your business—not added at the end.

Syllabus

Introduction
  • Welcome
  • What is service design?
1. What Service Design Can Do for You: Establishing the Relationship with Your Customer
  • The ahs and ows
  • Critical customer interaction
  • Create a coherent experience
2. From Drawing Board to Board Room: Your Journey
  • What's your service design GPA?
  • Onstage and backstage
  • Eight questions
Conclusion
  • Next steps

Taught by

Thomas Stewart and Patricia O'Connell

Reviews

4.7 rating at LinkedIn Learning based on 534 ratings

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