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Quality Management for Operational Excellence

via LinkedIn Learning

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Explore quality management tools and strategies to design, control, and improve your products and services to achieve operational excellence.

Syllabus

Introduction

Quality management: Essential for operational excellence

1. Basic Quality Concepts

Definition of quality
Quality and the bottom line
Variation impacts quality
Error-proofing and quality
Quality at the source
Cost of quality (COQ)
Quality planning, control, and improvement

2. Quality Planning

Voice of the Customer (VOC)
The Kano model
Quality Function Deployment (QFD)
QFD customer requirements flow down
Design for Six Sigma
Design FMEA
Reliability and quality
Availability and maintainability
Design for manufacturability

3. Quality Control

What is quality control?
Quality metrics
Measurement systems evaluation
Process capability
Process control
Statistical process control (SPC)
Process control vs. process capability
Inspections, testing, and audits

4. Quality Improvement

Project-by-project improvement
Root cause analysis
Six Sigma DMAIC
Supplier quality management
Quality management system (QMS)

Conclusion

Enable, empower, and encourage
Next steps

Taught by

Richard Chua

Reviews

4.8 rating at LinkedIn Learning based on 4437 ratings

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