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LinkedIn Learning

Outsourcing: Managing Service Transition

via LinkedIn Learning

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Overview

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Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.

Syllabus

Introduction
  • Planning transitions
  • Things to know
1. Transition Planning
  • The overall transition approach
  • Personnel transitions
  • When to keep skills in house
2. Personnel Considerations
  • Outsourcing human factors
  • Leveraging remote and overseas resources
3. Transition Delivery
  • Transferring assets
  • Service levels during transition
4. Transition Cutover
  • Reviewing the contract
  • Conditions for cutover
Conclusion
  • Exercise: Your transition approach
  • Exercise solution: Your transition approach
  • Next steps

Taught by

Bob McGannon

Reviews

4.7 rating at LinkedIn Learning based on 79 ratings

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