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LinkedIn Learning

Managing Customer Expectations for Managers

via LinkedIn Learning

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Overview

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Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.

Syllabus

Introduction
  • Welcome
  • What you should know before watching this course
  • Understand the impact of unpleasant surprises
1. Expectation Management Tactics
  • Identify situations where you can manage expectations
  • Understand today's customers
  • Conduct a marketing and communication audit
  • Use data to spot problems
  • Manage response time expectations
  • Reinforce expectations
Conclusion
  • Next steps

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 561 ratings

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