Management: Top Tips

Introduction

• Introducing tips for becoming a better manager

1. Leveraging Assertiveness

• Introduction
• Assertiveness benefits
• Using life scripts
• Using self-talk
• Understanding rights
• Understanding responsibility
• Taking responsibility for mistakes
• Being self-aware
• Facing aggression
• Taking criticism
• Giving criticism
• Using the right words
• It's never too late to go back

2. Time Management for Managers

• Introduction
• Your life is time
• Foundations of effective time management
• Setting effective goals
• Personality barriers to effective time usage
• Using a master list
• Wisely prioritizing
• Saying no effectively
• Negotiating
• Managing email
• Dealing with procrastination
• Using a jobs list
• Using a work diary

3. Project Management

• Introduction
• Define your project
• List tasks
• Estimating time and costs
• Finding the critical path
• Troubleshooting the plan
• Using a Gantt chart
• Calculating resources
• Assessing risks
• Monitoring progress
• Monitoring cumulative cost
• Adjusting your plan
• Reviewing after completion

4. Sales

• Introduction
• Listening and asking questions
• Offering compliments
• The four types of customers
• Identifying needs
• Prescribing solutions
• Handling objections
• Planning for a meeting
• The feel, felt, found tool
• Closing the sale
• Closing the sale later
• After the sale
• Efficiency systems

5. Leadership

• Introduction
• Achieving a vision
• Vision, systems, and people
• Motivating your team
• Communicating effectively
• Managing different team types
• Being fair
• Effective weekly meetings
• Effective delegation
• Understanding your leadership style
• Determining freedom
• Being decisive
• Leading by example

6. Negotiating

• Introduction
• Learning to ask
• Acting as if it's a game
• Creating win-win situations
• Setting your limit
• Understanding their weaknesses
• Setting an opening offer
• Trading
• Going beyond small steps
• Going beyond splitting the difference
• Avoiding the nibble
• The flinch
• The vice

7. Presentations

• Introduction
• Determining your main message
• Planning the timing
• Having a backup plan
• Gaining confidence
• Getting off to a great start
• Presenting the agenda
• Interacting with your audience
• Effectively using visuals
• Using notes
• Overcoming problems
• Finishing strong
• Keeping it simple

Conclusion

• Thank you