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LinkedIn Learning

ITIL® Foundation 4 First Look

via LinkedIn Learning

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Overview

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Learn about the changes introduced in ITIL® 4 Foundation, and how updates to this service management framework affect the popular ITIL® Foundation certification exam.

Syllabus

Introduction
  • What is the ITIL® Foundation 4?
  • What you should know
  • Why a new ITIL® 4?
  • Overview of ITIL® 4 Foundation compared to ITIL® 3
1. ITIL® 4 Overview
  • Seven guiding principles of ITIL® 4
  • The four dimensions of service management in ITIL® 4
  • The five components of the ITIL® 4 service value system
  • The six service value chain activities of ITIL® 4
  • 15 ITIL® 4 practices, part 1
  • 15 ITIL® 4 practices, part 2
Conclusion
  • The ITIL® certification scheme

Taught by

David Pultorak

Reviews

4.6 rating at LinkedIn Learning based on 2329 ratings

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