IT Service Desk Careers and Certifications: First Steps

Introduction

• IT service desk careers and certifications

1. The IT Service Desk

• IT service desk responsibilities
• IT service desk engineer
• The first step on the IT career ladder

2. IT Service Desk Technical Skills

• Hardware
• Software
• General IT skills

3. IT Service Desk Nontechnical Skills

• Customer service
• Communication
• Time management
• Problem-solving
• Business knowledge

4. IT Service Desk Certifications

• Certification options
• Vendor certifications
• CompTIA certifications
• Information technology infrastructure library certifications
• Project management certifications

5. IT Service Desk Career Paths

• Service desk career paths
• IT career paths

6. IT Service Desk Workplace Scenarios

• Office based workplace
• Remote and hybrid workplaces

Conclusion

• Next steps