Coursera Plus Annual is 40% Off — Ends July 13.

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Intro to Service Management with ITIL® 4

via LinkedIn Learning

Write review
Train in Data Ad

Master Production-Ready Machine Learning, Step by Step

Learn More → CodeSignal Ad

Learn Generative AI, Prompt Engineering, and LLMs for Free

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.

Syllabus

Introduction
  • ITIL 4 framework
  • Fourth Industrial Revolution
  • Service organizations
1. Service Management
  • Service management
  • Value
  • Organizations and people
  • Services and products
  • Service offerings
  • Service relationships
  • Costs
  • Risks
  • Utility and warranty
2. The Basics of ITIL 4
  • Four dimensions of service management
  • Service value system
  • Guiding principles
  • Service value chain
  • Continual improvement
  • The 34 practices
  • Putting it all together
3. Practice Exam
  • ITIL 4 Foundation exam
Conclusion
  • ITIL certification path
  • Summary

Taught by

Jason Dion

Reviews

4.7 rating at LinkedIn Learning based on 4417 ratings

Start your review of Intro to Service Management with ITIL® 4

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.