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LinkedIn Learning

Empathy in UX Design

via LinkedIn Learning

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Learn how to build your empathy skills and create a culture of empathy that enhances user experience and promotes product success.

Syllabus

Introduction
  • Empathy and user experience
1. Empathy and UX
  • What is empathy?
  • How empathy relates to UX
2. Building Personal Empathy
  • Where is your starting point?
  • Empathy in life
  • Empathy for customers and users
  • Empathy through research and interaction
  • Empathy for workplace kindness
  • Dealing with the pain of empathy
  • Empathy for neurodiversity: My experience with ADHD
3. Empathy in UX Research
  • Choosing methods to tell a story
  • Involve stakeholders in research
  • In-person vs. remote research
  • Example: Empathy in research sessions
  • Managing emotional research
  • Empathy through flexibility
  • Can AI understand emotion?
4. Designing and Delivering Empathy
  • Storytelling with research findings
  • Designing with empathy
  • Example: Personas
  • Example: Customer journey maps
Conclusion
  • Use your empathy for good

Taught by

Cory Lebson

Reviews

4.5 rating at LinkedIn Learning based on 36 ratings

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