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Empathy for Sales Professionals

via LinkedIn Learning

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Discover how to help your sales team communicate, collaborate, and convert more effectively by practicing empathy.

Syllabus

Introduction

Empathy in action

1. Why Empathy Is So Critical

Understanding why empathy matters
Sales impact from using empathy
Discovering how empathy works

2. Managing Your Sales Team with Empathy

Leading with empathy
Improving performance with empathy
Distributing team responsibility
Providing team empathy training

3. Empathy Training for Your Sales Team

Increasing sales using empathy
Adopting key empathy habits
Deepening customer relationships
Promoting sales team results

4. Creating the Conditions for Sales Division Success

Nurturing empathetic relationships
Bridging differences with empathy
Encouraging open-mindedness
Avoiding empathy blockers
Establishing empathetic sales habits

Taught by

Sophie Wade

Reviews

4.7 rating at LinkedIn Learning based on 1118 ratings

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