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LinkedIn Learning

Developing a Service Mindset

via LinkedIn Learning

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Overview

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Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.

Syllabus

Introduction
  • Bringing customers to the forefront
  • Start with framing
1. Knowing Who You Stand For
  • Who is the real customer?
  • Where do you fit in your customer's world?
  • Create a competitive advantage
2. A Service Mindset
  • Cultivate an emotional connection to your customers
  • Keep customers top of mind
  • Develop persistence and resilience
3. Daily Language and Behavior
  • View behavior through a different lens
  • Talk about wins
  • Talk about goals
  • Talk about mistakes
4. Sustainability
  • How to be customer driven when your organization is not
  • How to navigate a changing customer base
  • Coping with lost customers
Conclusion
  • Rising to the service mindset challenge

Taught by

Lisa Earle McLeod and Elizabeth (McLeod) Lotardo

Reviews

4.7 rating at LinkedIn Learning based on 4343 ratings

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