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LinkedIn Learning

Develop Your IT Service Management (ITSM) Skills

via LinkedIn Learning Path

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Overview

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IT service management (ITSM) ensures you can successfully create, deliver, and support IT services through the management of end-to-end IT service delivery to meet your business goals. In this learning path, you’ll compare and contrast common ITSM tools, identify and analyze measures and metrics for ITSM success, discover a framework for ITSM change management, and discover best practices for ITSM problem management.
  • Identify key tools to enable ITSM success.
  • Analyze common ITSM measures and metrics.
  • Discover best practices for solving problems.
  • Build change management best practices into your ITSM.

Syllabus

Courses under this program:
Course 1: IT Service Management Foundations: Tools
-This course evaluates several ITSM tools for accessibility, auditability, efficiency, functionality, measurability, permissiveness, reportability, and upgradeability.

Course 2: IT Service Management Foundations: Measures and Metrics
-Drive growth and improvements within your organization by learning how to measure what matters, using terminology and best practices from the ITIL® framework.

Course 3: IT Service Management Foundations: Change Management
-Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.

Course 4: IT Service Management Foundations: Problem Management
-Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.

Course 5: IT Service Management Foundations: Capacity and Availability Management
-Learn how to set up IT service management capacity and availability processes, how to optimize, and how to best show your organization the value of a mature service.

Courses

Taught by

Jim Kerrigan, Jason Dion, Ernest Mueller and Shane Chagpar

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