Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Customer Service: Working in a Customer Contact Center

via LinkedIn Learning

Write review
Boot.dev Ad

The Most Addictive Python and SQL Courses

Learn More → Simplilearn Ad

Build AI Apps with Azure, Copilot, and Generative AI — Microsoft Certified

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Get the skills and knowledge you need to excel at customer service in a customer contact center.

Syllabus

1. The Contact Center Environment
  • Contact center developments and customer expectations
  • Key characteristics of successful contact center agents
2. Boosting Your Effectiveness in a Contact Center
  • The nature of contact center work
  • Timing and schedules in contact centers
  • Quality and first-contact resolution in customer service
  • The power of one in a contact center
3. Traits of Professionalism for Contact Center Agents
  • An effective mindset for contact center agents
  • Ethics and responsibility in your contact center role
  • Handling tough customers in your customer service role
  • Supporting your customer-focused culture
Conclusion
  • Finding ways to make your contact center agent job enjoyable

Taught by

Brad Cleveland

Reviews

4.8 rating at LinkedIn Learning based on 1265 ratings

Start your review of Customer Service: Working in a Customer Contact Center

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.