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LinkedIn Learning

Customer Service in the Field

via LinkedIn Learning

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Overview

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Learn how to deliver five-star in-person service interactions that foster brand-loyal advocates and maximize the lifetime value of existing clients.

Syllabus

Introduction
  • Customer service drives customer loyalty
1. Customer Service in the Field: Fundamentals
  • The power of first impressions
  • Know thy customer
  • Implement a customer service process
  • Identify the types of customers you serve
2. The Extra Mile
  • Use the personal touch in delivering customer service
  • Listening to your customers when in the field
  • Selling in service
3. The Nitty Gritty
  • Dealing with difficult customers
  • Long-term strategies for difficult (but necessary) customers
  • Soliciting feedback
  • When to say no to customers
  • How to follow up and through
Conclusion
  • Keeping your customer service skills current

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 306 ratings

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