Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Customer Service and Support During Economic Downturns

via LinkedIn Learning

Write review
CodeSignal Ad

Learn the Skills Netflix, Meta, and Capital One Actually Hire For

Learn More → Simplilearn Ad

Lead AI Strategy with UCSB's Agentic AI Program — Microsoft Certified

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

Syllabus

Introduction
  • Customer service is crucial during an economic downturn
1. Connecting and Communicating with Your Customers
  • Building customer trust during economic downturns
  • Communicating with customers during economic downturns
  • Reassuring your customers during economic downturns
2. Show Customers You Care
  • Listening to your customers during economic downturns
  • Understanding what your customers want and need
  • Showing empathy for your customers during economic downturns
3. Serve Your Customers at the Highest Level
  • Clarifying what your customers want
  • Exceeding customer expectations during economic downturns
  • Creating an opportunity for customer referrals

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 363 ratings

Start your review of Customer Service and Support During Economic Downturns

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.