Customer Retention

Introduction

• Retaining customers

1. Key Ingredients for Customer Retention

• How to calculate the customer lifetime value
• Make customer follow-up meaningful, memorable, and personal
• Learn consistency over quantity
• Prevent customer loss

2. Driving Revenue Growth through Customer Retention

• Develop your customer retention strategy
• Identify your most valuable customers
• Leverage customer data
• Learn to observe behavioral changes
• Bring back lost customers

3. Customer Relationships: The Nuts and Bolts

• When and how to use automation properly
• Use the appropriate reason

4. Foolproof Customer Retention Activities

• Learn the Pick-3 process
• Call three high-value clients
• Send three handwritten notes
• Check-in on three new clients