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LinkedIn Learning

Conflict Resolution For Beginners

via LinkedIn Learning

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Overview

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Learn how to address conflict and find outcomes that benefit all.

Syllabus

Introduction
  • Resolving conflicts
1. Why Conflict Resolution Is Important
  • Defining conflict
  • Common reactions to conflict
  • The effect of leadership on conflict
  • Four steps for resolving conflict
2. Powerful Listening
  • Listening for content
  • Listening for values
  • Listening for feelings
  • Check for understanding
3. Responding
  • Body language
  • Responding vs. reacting
  • Assertive vs. aggressive
  • Compassionate vs. indifferent
4. Creating Conversation
  • Engage rather than avoid
  • Keep them talking
  • Getting to the heart of it
  • Summarizing using paraphrasing
5. Moving to Resolution
  • Brainstorming solutions
  • Testing solutions
  • Getting to agreement
  • Closing out the conversation
6. Dealing with Conflict in Action
  • Conflict during crisis
  • Chronic conflict
  • Passive aggressive conflict
  • Expected conflict
Conclusion
  • Your path forward to resolve conflict

Taught by

Lynne Hurdle and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 3134 ratings

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