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LinkedIn Learning

Communicating with Diplomacy and Discernment

via LinkedIn Learning

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Overview

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Learn to navigate complex workplace conversations with tact, empathy, and sound judgment, using proven frameworks and AI tools to build trust and credibility.

Syllabus

Introduction
  • The high cost of reactive communication
1. The High Stakes of Diplomatic Communication
  • Defining diplomacy and discernment
  • Identifying barriers to diplomacy and discernment
  • Allocating your energy: When diplomacy matters
2. The Diplomacy and Discernment Framework
  • Foundational mindsets: Critical thinking and empathy
  • Decoding the message before you respond
  • Encoding your message with tact
  • Balancing passion with emotional regulation
3. Real-World Scenarios
  • Scenario: Navigating friction over email
  • Scenario: Managing tone in group chats
  • Scenario: De-escalating conflict on the phone
  • Scenario: Delivering difficult feedback in person
  • Rehearsing difficult conversations with AI
Conclusion
  • Putting your discernment and diplomacy into action

Taught by

Tatiana Kolovou

Reviews

4.7 rating at LinkedIn Learning based on 99 ratings

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