Coursera Plus Annual is 40% Off — Ends July 13.

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Communicating about Culturally Sensitive Issues

via LinkedIn Learning

Write review
Boot.dev Ad

Learn Backend Development Part-Time, Online

Learn More → Coursera Ad

Learn AI, Data Science & Business — Earn Certificates That Get You Hired

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates
Explore principles and strategies that can help you have more productive, meaningful conversations about diversity.

Syllabus

Introduction
  • Communicating despite our differences
What Makes Talking About Culturally Sensitive Issues Challenging
  • Recognizing feelings around culturally sensitive communication
  • Working with our biases and beliefs
Discussing Culturally Sensitive Topics
  • Preparing for successful communication
  • Starting the conversation with connection
  • Practicing true empathy
  • Redefining respect
  • Conflict as opportunity: Debate vs. dialogue
Communicating in a Culturally Sensitive Way
  • Managing microaggressions
  • Untangling intent from impact
  • Combating gaslighting
  • Word choice is everything: Principles vs. rules
Responding to Missteps and Miscommunications
  • How to apologize
  • Authentic allyship
Conclusion
  • Renegotiate the rules of engagement: Creating an inclusive environment

Taught by

Daisy Lovelace

Reviews

4.8 rating at LinkedIn Learning based on 1772 ratings

Start your review of Communicating about Culturally Sensitive Issues

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.