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Aligning Customer Experience with Company Culture

via LinkedIn Learning

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Overview

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Discover how to build world-class customer experience into your company culture.

Syllabus

Introduction

Align customer experience with company culture

1. Assess Your Customer Experience and Culture Alignment

Assess your customer experience and culture alignment
Adjust and shift your alignment for better results

2. Create Alignment Targets for Your CX and Culture

Define your company mission, vision, and values
Design your employee journey
Map your desired customer journey

3. Design and Implement Skills Training

Training programs: How to improve your company culture
Training programs: How to improve your customer experience
Aligning company culture and customer experience training

4. Analyze Alignment Results: Customer Experience and Company Culture

Tracking your customer experience and culture alignment
Bridging the gap between your customers and employees

Conclusion

Continuing to align your customer experience with culture

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 393 ratings

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