Administrative Professional Tips

Introduction

• Introduction
• Keeping the gate
• Personal branding
• Vision
• Executive presence
• Dressing for success
• Self-care and work/life balance

The Office Team

• Grow your dream team
• Your boss
• Partnering with your boss
• Mentors
• Managing up
• Managing sideways
• Managing down

Essential Administrative Professional Skills

• Goal setting
• Administrative resources
• Presentation skills
• Social networking and online etiquette
• Dealing with disrespect
• Decision-making
• Project management
• Coping with change
• Office politics and gossip
• Emotional intelligence

The Administrative Professional Role

• Managing morale in your office
• Confidant and advisor
• Setting expectations and maintaining boundaries
• Why professional meeting minutes matter
• Capturing professional meeting minutes
• Preparing briefing materials
• Managing interruptions
• Executing meetings and events
• Office technology

Organization is Critical

• Organizing your office
• Organizing your physical files
• Organizing your electronic files
• Apps

Leadership and People Skills

• Pursuing excellence
• Authentic leadership
• The importance of customer service
• Delivering exceptional customer service
• Delegating effectively
• Diversity and inclusiveness
• Entrepreneurial skills
• Coaching others
• Coaching yourself

Managing Your Career

• Take control of your career
• The importance of career management
• Career management techiques
• Networking
• Professional organizations
• Training and development
• Higher education