Coursera Plus Annual is 40% Off — Ends July 13.

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Overview of Problem Management

via IBM Training

Go to class Write review
Simplilearn Ad

Become an AI & ML Engineer with Cal Poly EPaCE — IBM-Certified Training

Learn More → CodeSignal Ad

2,000+ Free Courses with Certificates: Coding, AI, SQL, and More

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One plan covers every Professional Certificate on Coursera.
Unlock All Certificates

This course introduces service management, problem management, and post incident review, and how SREs can implement rank-ordered actions to reduce toil.

Syllabus

  • Describe the service management process and how it relates to SRE
  • Define problem management and the benefits of using it
  • List techniques for doing a root cause analysis
  • Define post-incident review concepts
  • Demonstrate understanding of rank-ordered actions and automation use cases

Reviews

Start your review of Overview of Problem Management

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.