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Incorporating Generative Features into Complex DFCX Agents

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Overview

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In this course you will learn how to integrate multiple advanced generative capabilities within a Dialogflow CX agent.

Syllabus

Gen AI and Dialogflow CX: A recap

What is generative AI and what are its benefits?
What generative AI features are available for Conversational Agents?
What is the relationship between Vertex AI and Conversational Agents?
Where can I integrate generative AI within a conversational agent?
Gen AI and Dialogflow CX: a recap Quiz

Generators

Understanding Generators
Example: Generating a personalized conversation summary for the human agent
Generators Quiz
Enable informed decision making with a conversational agent that uses generators and data stores

Generative Fallback

Generative Fallback
Generative Fallback Quiz
Conversational Agents with Generative Fallbacks

Data stores

Data store implementations
Data stores as a fallback
Data stores via a webhook
Data stores Quiz

Playbooks (Generative Agents)

Playbooks (Generative Agents)
Demo: Pass parameters between flows and playbooks
Playbooks Quiz

Testing

Testing
Testing Quiz

Additional Resources

Additional Resources

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